Home / Features / Voice intake
Feature

Some suppliers will never
finish a written form

Not because they are unwilling, but because a long questionnaire in a second language is genuinely hard. Voice intake lets them answer by speaking, and the answers still arrive on your record in English.

Answer by speakingRecord still in English
Who this actually reaches

The suppliers you were quietly losing

Abandonment is invisible. A supplier who gives up halfway does not tell you why, so the problem never reaches the person who could fix it.

Outcome

Fewer suppliers disappear midway

The suppliers most likely to abandon a written questionnaire are often the ones you most need to qualify, particularly smaller or overseas businesses.

In practiceOnboarding completes for suppliers who previously went quiet.
Outcome

Your record does not change shape

Answers given by voice are mapped to the same questions as typed answers, so nothing downstream needs to handle them differently.

In practiceThe score, the documents and the directory all behave identically.
Outcome

Nobody translates anything by hand

The supplier works in their language and your team reads English, with no intermediate step and nobody forwarding things to a colleague who speaks it.

In practiceOne less informal dependency inside your team.
Written forms and spoken intake

The same questionnaire, either route

This is not a lighter version of onboarding. It is the same questions, asked differently.

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The challenge

Abandoned silently

A supplier stops on page two and you find out weeks later, if at all, when somebody notices they never came back.

SignalNone
RecoveryRare
CauseRarely known
With VendorHub

Finished, or visibly stalled

Progress is visible page by page, so you can see whether they are moving or stuck, and reminders go automatically if they stop.

SignalLive progress
RecoveryAutomatic reminder
CauseVisible
The challenge

English, or a translation project

Either the supplier struggles through English or somebody internally translates the form and then translates the answers back.

EffortInternal
AccuracyVariable
ScalesPoorly
With VendorHub

Theirs, then yours

The questionnaire runs in the supplier's language and the answers arrive in English on your record.

EffortNone
AccuracyConsistent
ScalesFine
The challenge

A transcript to interpret

Voice tools often hand over a recording or a wall of text, which somebody then has to read and turn into structured answers.

OutputUnstructured
Post workReal
Usable directlyNo
With VendorHub

Structured answers

Each answer is mapped to the question it belongs to, required fields are still required, and document requests still apply.

OutputStructured
Post workNone
Usable directlyYes
The challenge

One way only

Forcing every supplier down the same route means the route suits some of them and not others.

OptionsOne
FitPartial
SwitchingNot possible
With VendorHub

Whichever suits them

A supplier can start by speaking and finish by typing, or the reverse, and progress carries across.

OptionsBoth
FitTheirs
SwitchingAny time
Questions we get asked

About voice intake

Can suppliers really onboard by voice?
Yes. The questionnaire runs as a spoken conversation, with answers mapped to the same questions a typed submission would fill in. Required fields and document requests still apply.
What language do they speak in?
Their own. The questionnaire runs in the language the supplier uses, and the answers arrive on your record in English.
Do we get a recording or a transcript?
Neither, as the primary output. You get structured answers against each question, in the same shape as a typed submission.
Can a supplier switch between voice and typing?
Yes, in either direction, and progress carries across. Many suppliers start by speaking and finish the document uploads by hand.
Can we see progress while they answer?
Yes, page by page, so a supplier who stalls is visible rather than silently lost. Reminders go out automatically if they stop.
Does voice intake change the record?
No. The score, the documents and the directory all behave identically regardless of how the supplier answered.
Which suppliers benefit most?
Smaller businesses without a back office, and overseas suppliers working in a second language. Those are the two groups most likely to abandon a long written questionnaire.
Related

Other parts of the workspace

FEATURE

Multilingual portal

The questionnaire in the supplier's language, however they answer it.

Read more
FEATURE

Vendor portal

What the supplier sees, and why they finish it.

Read more
FEATURE

Onboarding forms

The questionnaire behind both routes.

Read more

Try it with a supplier who went quiet

Pick one who never finished the form. Sending a voice invitation is usually the fastest way to find out why.